---
title: Dialpad Alternative: PBXflex vs Dialpad Compared
description: A Dialpad alternative with business texting and fax on every plan, month to month and with no administrative fee. Plans compared side by side.
url: https://www.pbxflex.com/compare/dialpad
---

# A Dialpad alternative with fax and texting built in

Dialpad's pricing page lists internet fax as an add-on and says texts are charged per SMS. Every PBXflex plan includes fax and business texting, drawing on one pool of credits your whole team shares.

- Free number porting
- No contract
- No administrative fee

## Why choose PBXflex over Dialpad

- **Fax included.** Fax is included on Essentials and Business, in the same app as your calls and texts. Dialpad's pricing page lists internet fax as an add-on on Standard and Pro.
- **Texts from your included credits.** Texts draw on the credits that come with your plan, at 2 credits an SMS. Dialpad's pricing page says texts are charged per SMS.
- **No administrative fee.** PBXflex charges no administrative or regulatory recovery fee. Dialpad's pricing page says its prices exclude taxes, regulatory fees and surcharges, added at checkout.
- **Every call flow on Business.** Business includes call queues, callback, IVRs, ring groups, conference rooms and intercom paging.

## Plan by plan

PBXflex Essentials beside Dialpad's lowest-priced plan for a team, and Business beside the next one up. Dialpad's side uses the words on its own pricing page.

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### PBXflex Essentials and Dialpad Standard

| | PBXflex Essentials | Dialpad Standard |
| --- | --- | --- |
| Business texting | Included | SMS and MMS, US and Canada only, charged per SMS |
| Fax | Included | Internet fax is an add-on |
| Desk phones | Rent one from $5 a month, or buy one from $89 | Not stated on the pricing page |
| Auto attendant (IVR) | 1 included, then $5/mo each | Multi-level auto attendant |
| Call queues | $5/mo each | Not stated on the pricing page |
| Toll-free number | $5/mo each | Toll-free number support |
| Calling | 500 per user, pooled (Credits a month, shared by your whole team. One credit is one minute of US and Canada calling.) | Unlimited calling in the US and Canada |
| Price, month to month | $30 a user a month | $27 a user a month |
| Terms and fees | Month to month. Cancel any time; No administrative or regulatory recovery fee; Taxes and government fees extra; Calls, texts and faxes beyond the included credits at published rates | $15 a user a month requires annual billing; Prices exclude taxes, regulatory fees and surcharges, added at checkout |

### PBXflex Business and Dialpad Pro

| | PBXflex Business | Dialpad Pro |
| --- | --- | --- |
| Business texting | Included | SMS and MMS, US and Canada only, charged per SMS |
| Fax | Included | Internet fax is an add-on |
| Desk phones | Rent one from $5 a month, or buy one from $89 | Not stated on the pricing page |
| Auto attendant (IVR) | Included | Multi-level auto attendant |
| Call queues | Included | Hold queues |
| Toll-free number | 1 included, then $5/mo | Toll-free number support |
| Calling | 1,000 per user, pooled (Credits a month, shared by your whole team. One credit is one minute of US and Canada calling.) | Unlimited calling in the US and Canada |
| Price, month to month | $40 a user a month | $35 a user a month |
| Terms and fees | Month to month. Cancel any time; No administrative or regulatory recovery fee; Taxes and government fees extra; Calls, texts and faxes beyond the included credits at published rates | $25 a user a month requires annual billing; Minimum of 3 seats; Prices exclude taxes, regulatory fees and surcharges, added at checkout |

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## Switching to PBXflex

Keep your numbers, and set up as much or as little yourself as you like.

1. **Keep your numbers.** Number porting is free on every plan, so your customers keep dialing the numbers they already have.
2. **Set it up your way.** Build your call flows in the app yourself, or choose guided setup. We build your IVR, queues and ring groups, port your numbers, register your texting campaign, and train your team for 30 minutes.
3. **Answer anywhere.** Every extension rings on a desk phone, the web app and a mobile phone. Desk phones can be rented by the month.

## How we compared

- PBXflex Essentials is set beside Dialpad's lowest-priced plan for a team, and Business beside the next one up.
- Prices are month to month, because PBXflex has no annual contract. Where Dialpad charges less for an annual commitment, it is listed under terms and fees.
- Dialpad's details are copied from its own pricing page, not from review sites or other comparisons. We keep a dated screenshot of the page.
- A row marked not stated is one Dialpad's pricing page doesn't mention.
- Prices leave out promotions, hardware, taxes and fees on both sides.

Dialpad's prices and plan details are from its own pricing page, checked on October 7, 2026. Source: https://www.dialpad.com/pricing/