---
title: Call Queue | PBXflex
description: Holds callers in line when everyone is busy and connects them to the next person who becomes free.
url: https://www.pbxflex.com/features/call-queue
---

# Hold callers in line instead of losing them to voicemail

Holds callers in line when everyone is busy and connects them to the next person who becomes free.

## The problem

When every line is busy, callers get voicemail or a busy tone. Most do not leave a message — they call somebody else.

## How Call Queue works

A call queue holds callers in order and connects each one to the next person who becomes free. Callers hear a greeting and hold music rather than a dead end, and the queue keeps their position so nobody is dropped for arriving early.

The point of a queue is not to make people wait. It is to stop you losing the call entirely during the twenty minutes a day when everyone happens to be on the phone at once.

A queue differs from a ring group in what happens when nobody is free. A ring group tries everyone and falls through to voicemail; a queue holds the line. If your callers would rather wait two minutes than leave a message, you want a queue.

Call queues are included on Business, and available as an add-on on Essentials.

## At a glance

- Callers keep their place in line rather than hitting voicemail
- Connects to the next person who becomes free
- Greeting and hold music while waiting
- Pairs with the Queue Access Center to see who is waiting

## Who it is for

Front desks, support lines, dispatch, and any number that gets bursts of calls at predictable times of day.

## Contact

- Email: hello@pbxflex.com
- Phone: (877) 575 - 9527
- Address: 1001 Wilshire Blvd, Los Angeles, CA 90017
- Sign up: https://pbxflex.app/auth/sign-up