---
title: Phone System for Accounting & Tax Firms | PBXflex
description: Business phones, fax and texting for accounting and tax firms. Add lines for tax season, remove them after.
url: https://www.pbxflex.com/industries/accounting-firms
---

# Add lines for tax season. Remove them in May.

Call volume in an accounting firm is not steady. It climbs from January, peaks in the weeks before a filing deadline, and drops away after. Paying per user means your phone bill can follow the same curve.

## What gets in the way, and what fixes it

### Deadline week swamps the phones

A call queue holds callers in order instead of sending them to voicemail. The Queue Access Center shows who is waiting, so you know when to pull someone in to help.

How it works: [Call Queue](https://www.pbxflex.com/features/call-queue), [Queue Access Center](https://www.pbxflex.com/features/queue-access-center)

### Seasonal staff need a line for three months

You can add or remove users at any time. A seasonal preparer gets a line in January and gives it back when the season ends.

How it works: [User Phone Extension](https://www.pbxflex.com/features/user-phone-extension)

### Clients would rather send a photo than visit

Business texting sends and receives pictures from your business number. A client can text a photo of a document, and the whole team sees the thread.

How it works: [Business SMS/MMS/RCS](https://www.pbxflex.com/features/business-sms-mms-rcs)

### Some documents still arrive by fax

A fax extension receives faxes as documents in a shared inbox. No machine and no dedicated line.

How it works: [Fax Extension](https://www.pbxflex.com/features/fax-extension)

## A typical starting setup

- [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr) — Routes individual, business and bookkeeping clients
- [Call Queue](https://www.pbxflex.com/features/call-queue) — Main client line, so nobody is sent to voicemail in deadline week
- [Queue Access Center](https://www.pbxflex.com/features/queue-access-center) — Shows who is waiting while it is still busy
- [User Phone Extension](https://www.pbxflex.com/features/user-phone-extension) — One per preparer, including seasonal staff
- [Fax Extension](https://www.pbxflex.com/features/fax-extension) — Documents from clients and the offices that still fax

Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons. On Business, a team of 5 pays $200 a month, before taxes and government fees.

## Contact

- Email: hello@pbxflex.com
- Phone: (877) 575 - 9527
- Address: 1001 Wilshire Blvd, Los Angeles, CA 90017
- Sign up: https://pbxflex.app/auth/sign-up