---
title: Phone System for Contractors & Home Services | PBXflex
description: Business phones and texting for contractors, plumbers, electricians and HVAC. Calls reach you on the job.
url: https://www.pbxflex.com/industries/contractors
---

# Answer the call from the job site, not the truck

The phone rings while the person who could answer it is up a ladder or under a sink. The job is getting the call to whoever is free, and getting photos of the problem before anyone drives out.

## What gets in the way, and what fixes it

### Nobody is at a desk to answer

An extension rings a desk phone, the web app and a mobile at the same time. A ring group rings the whole crew, and whoever is free takes the call.

How it works: [User Phone Extension](https://www.pbxflex.com/features/user-phone-extension), [Call RingGroup](https://www.pbxflex.com/features/call-ringgroup)

### You need to see the problem first

Business texting sends and receives pictures from your business number. A customer texts a photo of the leak, and anyone in the office can see it.

How it works: [Business SMS/MMS/RCS](https://www.pbxflex.com/features/business-sms-mms-rcs)

### Emergencies happen at night

An IVR plays a different greeting after hours. Emergencies route to an on-call mobile, and everything else goes to voicemail for the morning.

How it works: [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr), [Common Voicemail Box](https://www.pbxflex.com/features/common-voicemail-box)

## A typical starting setup

- [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr) — After-hours menu that sends emergencies to whoever is on call
- [Call RingGroup](https://www.pbxflex.com/features/call-ringgroup) — Rings the office and the crew together
- [User Phone Extension](https://www.pbxflex.com/features/user-phone-extension) — One per person who takes calls, ringing their mobile too
- [Common Voicemail Box](https://www.pbxflex.com/features/common-voicemail-box) — Non-urgent messages left overnight

Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons. On Business, a team of 5 pays $200 a month, before taxes and government fees.

## Contact

- Email: hello@pbxflex.com
- Phone: (877) 575 - 9527
- Address: 1001 Wilshire Blvd, Los Angeles, CA 90017
- Sign up: https://pbxflex.app/auth/sign-up