---
title: Phone System for Medical & Dental Offices | PBXflex
description: Phones, texting and fax for medical and dental practices. Queues for the morning rush, fax without a machine.
url: https://www.pbxflex.com/industries/medical-offices
---

# A front desk that keeps up with the morning rush

Calls bunch up when the doors open. Patients ring about appointments, pharmacies ring about prescriptions, and referrals still arrive by fax. Here is how practices set PBXflex up to handle all three.

## What gets in the way, and what fixes it

### The phones all ring at 8am

A call queue holds callers in order and connects each one to the next free person. Callers who would rather not wait can hang up and be called back without losing their place.

How it works: [Call Queue](https://www.pbxflex.com/features/call-queue), [Callback Extension](https://www.pbxflex.com/features/callback-extension)

### Referrals and records still arrive by fax

A fax extension receives faxes as documents in a shared inbox. There is no machine, no dedicated line and no paper unless you print it.

How it works: [Fax Extension](https://www.pbxflex.com/features/fax-extension)

### Messages left over lunch go unheard

A common voicemail box belongs to the front desk, not one person. Anyone on the team can listen to a message and mark it handled.

How it works: [Common Voicemail Box](https://www.pbxflex.com/features/common-voicemail-box), [Voicemail Access Center](https://www.pbxflex.com/features/voicemail-access-center)

### Callers need different people

An IVR answers on the first ring and sends appointments, billing and pharmacy calls to the right place. After hours it plays a different greeting and routes to voicemail or an on-call mobile.

How it works: [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr)

## A typical starting setup

- [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr) — Main number menu, with a separate after-hours greeting
- [Call Queue](https://www.pbxflex.com/features/call-queue) — Front desk line for appointments
- [Callback Extension](https://www.pbxflex.com/features/callback-extension) — Lets patients hang up and keep their place during the rush
- [Fax Extension](https://www.pbxflex.com/features/fax-extension) — Referrals, records and pharmacy faxes
- [Common Voicemail Box](https://www.pbxflex.com/features/common-voicemail-box) — Front desk messages the whole team can see
- [User Phone Extension](https://www.pbxflex.com/features/user-phone-extension) — One for each provider and staff member who takes calls

Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons. On Business, a team of 5 pays $200 a month, before taxes and government fees.

## Contact

- Email: hello@pbxflex.com
- Phone: (877) 575 - 9527
- Address: 1001 Wilshire Blvd, Los Angeles, CA 90017
- Sign up: https://pbxflex.app/auth/sign-up