---
title: Phone System for Property Management | PBXflex
description: Phones and texting for property managers. Separate leasing and maintenance lines, an after-hours on-call menu.
url: https://www.pbxflex.com/industries/property-management
---

# Leasing, maintenance and after hours, on one number

Prospective tenants, current tenants and owners all ring the same number, for very different reasons. A maintenance call at 11pm needs a different answer from a leasing inquiry at 11am.

## What gets in the way, and what fixes it

### Every caller needs someone different

An IVR separates leasing, maintenance and owner calls on the first ring. Each option goes to the team that handles it.

How it works: [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr), [Call RingGroup](https://www.pbxflex.com/features/call-ringgroup)

### Maintenance requests come in at night

After hours the IVR plays a different menu. Urgent maintenance routes to the on-call mobile, and the rest go to a shared voicemail box for the morning.

How it works: [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr), [Common Voicemail Box](https://www.pbxflex.com/features/common-voicemail-box)

### Tenants describe problems better with a photo

Business texting sends and receives pictures from your business number. The whole team sees the thread, so whoever picks up the job has the photo.

How it works: [Business SMS/MMS/RCS](https://www.pbxflex.com/features/business-sms-mms-rcs)

## A typical starting setup

- [IVR | Interactive Voice Response](https://www.pbxflex.com/features/ivr) — Leasing, maintenance and owner options, with an after-hours menu
- [Call RingGroup](https://www.pbxflex.com/features/call-ringgroup) — Leasing team, ringing together
- [Call RingGroup](https://www.pbxflex.com/features/call-ringgroup) — Maintenance team, ringing together
- [Common Voicemail Box](https://www.pbxflex.com/features/common-voicemail-box) — Overnight maintenance messages the whole team can see
- [User Phone Extension](https://www.pbxflex.com/features/user-phone-extension) — One per property manager

Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons. On Business, a team of 5 pays $200 a month, before taxes and government fees.

## Contact

- Email: hello@pbxflex.com
- Phone: (877) 575 - 9527
- Address: 1001 Wilshire Blvd, Los Angeles, CA 90017
- Sign up: https://pbxflex.app/auth/sign-up