---
title: PBXflex Pricing: Business Phone, Texting & Fax from $30/User
description: Business phone, texting and fax from $30 per user a month, with call credits included, free number porting and no contract. Text & Fax only from $45 a month.
url: https://www.pbxflex.com/pricing
---

# Know what you'll pay before you sign up.

One monthly price per user covers an extension, a local number, business texting, fax and a shared allowance of calls. Plans, add-ons and usage rates are all on this page.

- No contract, cancel any time
- Free number porting
- No "regulatory recovery" fee

## Pricing

| Plan | Price | For |
| --- | --- | --- |
| Essentials | $30/user/mo | Calling, texting and fax for a small office with one main number. |
| Business | $40/user/mo | Every call-flow feature included, for teams that handle a lot of calls. |
| Enterprise | Custom | For 50 or more users, several sites, international numbers or custom terms. |
| Text & Fax | $45/mo | Business texting and fax for teams that keep their current phone system. |

### What each plan includes

| Capability | Essentials | Business | Enterprise |
| --- | --- | --- | --- |
| User extension (desk phone, web app, mobile) | Included | Included | Included |
| Local phone numbers | 1 per user | 1 per user | Custom |
| Toll-free numbers | $5/mo each | 1 included, then $5/mo | Custom |
| Telecom credits each month | 500 per user, pooled | 1,000 per user, pooled | Custom |
| IVR, ring groups, shared voicemail | 1 included, then $5/mo each | Included | Included |
| Call queues, callback, conference, intercom/paging | $5/mo each | Included | Included |
| Queue and voicemail access centers | $5/mo each | Included | Included |
| Business texting (SMS/MMS) | Included | Included | Included |
| Fax | Included | Included | Included |
| Messaging channels | 2 included, then $10/mo | Unlimited | Unlimited |
| SMS 10DLC campaign (low volume) | 1 included | 1 included | Unlimited |
| SMS 10DLC campaign (standard) | $15/mo | $15/mo | Custom |
| International numbers | — | — | Available |
| Support | Business hours | Priority | Priority |

### Text & Fax

Business texting and fax for teams that keep their current phone system.

- 5 seats, then $5 a month per 5 more
- 2 local numbers and 2 messaging channels
- 500 credits a month
- A low-volume texting campaign included

### Add-ons

- Extra local phone number: $5/mo
- Toll-free number: $5/mo (One is included on Business)
- Extra call-flow feature: $5/mo (Essentials. Every call-flow feature is included on Business)
- Shared-device line: $10/mo (A lobby phone, warehouse phone, paging speaker or fax machine)
- Standard 10DLC campaign: $15/mo (For marketing and higher-volume texting)
- Extra messaging channel: $10/mo (Essentials and Text & Fax. Unlimited on Business)
- Desk phone rental, standard: $5/mo
- Desk phone rental, executive or cordless: $9/mo
- Credit pack, 2,500 credits: $25 one-time (Purchased credits never expire)

### Usage rates (1 credit = 1 US cent)

| Usage | Credits |
| --- | --- |
| US and Canada call, per minute, in or out | 1 |
| Toll-free inbound call, per minute | 3 |
| SMS segment, sent or received | 2 |
| MMS, sent or received | 5 |
| Fax page, sent or received | 2 |

Billed monthly, with no contract. Add or remove users any time. One credit is one cent. Prices exclude taxes and government fees. Prices last changed October 7, 2026.

## What's on your bill, and what isn't

Everything you can be charged for, and the charges you won't see.

**On your bill**

- Your plan, per user
- Add-ons you choose, like a toll-free number
- Credit packs, only if your team runs low on credits
- Guided setup or desk phones, only if you want them
- Taxes and government fees

**Not on your bill**

- A contract or a cancellation fee
- A yearly commitment to get these prices
- A fee to move your numbers
- A setup fee, when you set up yourself
- An administrative or "regulatory recovery" fee

## What an office like yours pays

Two examples, before taxes and government fees.

### Medical or dental office: Six people on Business

Patients wait in a front desk queue or ask for a callback. After hours, a separate menu answers. Referrals arrive by fax and reminders go out by text.

- 6 users × $40: $240
- Call queue, callbacks, after-hours menu and shared voicemail: Included
- A toll-free number: Included
- Texting and fax: Included
- Total: $240/mo

6,000 credits a month, about 6,000 minutes of calls, shared by the team

### Accounting or tax firm: Ten people on Essentials, fifteen in tax season

A main menu routes clients, and a call queue with a live view of who is waiting gets the firm through deadline week. Five seasonal preparers join in January and are removed when the season ends.

- 10 users × $30: $300
- One IVR for the main menu: Included
- Texting and fax: Included
- Call queue and Queue Access Center, 2 × $5: $10
- Total: $310/mo
- January to April, with 5 seasonal preparers: $460/mo

5,000 credits a month, about 5,000 minutes of calls, shared by the team

Essentials includes one IVR, ring group or shared voicemail. Business includes every call-flow feature.

## Essentials or Business

**Choose Essentials if**

- One menu, ring group or shared voicemail covers how calls reach you
- Two messaging channels are enough
- Support during business hours suits you

**Choose Business if**

- Callers wait in a queue, or you want callbacks, conference rooms or paging
- You want a toll-free number or more than two messaging channels
- You want priority support

Business costs $10 more per user a month. It adds 500 credits per user, every call-flow feature, a toll-free number, unlimited messaging channels and priority support. Need more minutes but none of the features? Essentials with a credit pack can cost less than Business.

## How usage works

Calls, texts and faxes draw from one balance of telecom credits, and one credit is one cent. Your plan's credits refill every month and are shared by the whole team. If you run low, a pack of 2,500 credits is added for $25, and you can switch that off. Credits you buy never expire.

### What 1,000 credits covers

- 1,000 minutes of US and Canada calls
- 500 texts
- 500 fax pages

International calls are rated per country, and the rate is shown in the app before you call.

## Setup and installation

Set yourself up for free, or have us do it. Number porting is free either way.

- Self setup: $0 — Sign up and build your call flows in the app. Number porting is free.
- Guided setup: $299 — Up to 10 users, then $15 a user. We build your IVR, queues and ring groups, port your numbers, register your texting campaign, and train your team for 30 minutes.
- On-site installation: Quoted — Guided setup, plus phones and network installed at your office. Quoted from the items below.
- Phone installed and provisioned: $50
- Standard desk phone: $89
- Executive desk phone: $189
- Cordless DECT phone: $229
- VoIP-ready firewall, configured: $449, or $25/mo managed
- Cat6 data drop, installed: $225

## Pricing questions

**What are telecom credits?**

Telecom credits are prepaid usage, and one credit is one cent. A call in the US or Canada uses 1 credit a minute, and a text uses 2. Essentials includes 500 credits per user each month and Business includes 1,000, pooled across your team.

**What happens when I run out of credits?**

With auto-reload on, a pack of 2,500 credits is added for $25 when your balance runs low. If you switch auto-reload off in the app, you top up yourself before the balance runs out. Credits you buy never expire.

**Are there any hidden fees?**

No. You pay for your plan, the add-ons you choose and any credit packs you buy, plus taxes and government fees. PBXflex does not charge an administrative or "regulatory recovery" fee.

**Do received calls, texts and faxes use credits?**

Yes, at the same rates as sent ones. A call in the US or Canada uses 1 credit a minute in or out, and a text or a fax page uses 2, sent or received.

**What does texting registration cost?**

Every plan includes a low-volume 10DLC campaign, which carriers require for business texting. A standard campaign, for marketing and higher volumes, is $15 a month.

**Are there any setup fees?**

No, if you set up yourself in the app, and number porting is free. Guided setup, where we build your call flows and train your team, is $299 for up to 10 users. Desk phones, a VoIP-ready firewall and cabling are optional and priced on the pricing page.

**Is number porting free?**

Yes. Moving your existing numbers to PBXflex is free on every plan. With guided setup, we handle the port for you.

**Should we cancel our old phone service before we switch?**

No. Keep your current service until your numbers have moved to PBXflex, so callers can reach you the whole time. Porting is free on every plan.

**Do we need to buy desk phones?**

No. Every extension works in the web app and on mobile, so you can start without desk phones. If you want them, desk phones can be rented from $5 a month or bought from $89.

**Can I cancel my plan at any time?**

Yes. Every plan is month to month with no contract, so you can cancel at any time.

## Contact

- Email: hello@pbxflex.com
- Phone: (877) 575 - 9527
- Address: 1001 Wilshire Blvd, Los Angeles, CA 90017
- Sign up: https://pbxflex.app/auth/sign-up