--- title: Business Texting & Fax Without Changing Phones | PBXflex description: Business texting and online fax in one app, for teams that keep their current phone system. Shared inboxes, no fax machine, month to month, no contract. url: https://www.pbxflex.com/text-and-fax --- # Add business texting and fax. Keep the phones you have. Text & Fax puts business texting and fax in the PBXflex app, with five seats to start. Your phones and your phone contract stay as they are. - Keep your phone system - No fax machine or fax line - No contract ## Who Text & Fax is for - **Your phone contract has time to run.** Add texting and fax now, without touching your phones. Move your phones later, if you want to, when the contract ends. - **Clients would rather text than call.** Reply from a business number in a shared inbox, not from someone's personal mobile. The conversation stays with the business. - **Documents still arrive by fax.** Faxes arrive as documents in the app. No machine, no toner and no dedicated line. ## The numbers you text and fax from Text & Fax includes two local numbers, and you can add more. Your team texts and faxes from these PBXflex numbers: new numbers you choose in the app, or numbers you move to PBXflex for free. Moving a number to PBXflex moves its calls as well as its texts. If your phones answer a number today, talk to us before you move it. Sales: https://www.pbxflex.com/sales ## What your team gets ### Business texting - **One inbox for your business numbers.** The front desk and partners work the same patient and client threads, so a conversation survives time off, shift changes and busy season. - **PDFs and photos in the thread.** Send forms, estimates and engagement letters as PDFs. Drop in a photo of an insurance card or a receipt, and it is resized to fit, so fewer sends fail. - **Scheduled messages.** Schedule appointment reminders and document requests before Monday morning or a filing deadline, attachments included. - **Saved replies the whole team shares.** Keep the replies you send every day (directions, prep instructions, "documents received") in a searchable library, and insert one in a click. ### Fax - **Send and receive in the app.** Faxes arrive as documents in a shared inbox next to your calls and texts. No machine, no dedicated line and no paper. - **Inboxes and folders by workflow.** Separate referrals, records requests and engagement letters, so the right person finds the right document. Each fax shows the sender's contact name, not just a number. - **A confirmation for every fax you send.** Each outbound fax produces a PDF delivery confirmation for the client file, and failed faxes retry automatically. - **Cover pages and follow-ups.** Set a default cover page or add one to a single send. Reminders about unanswered faxes respect your business hours. ## What Text & Fax includes **Text & Fax: $45/mo.** One price for the account, billed monthly, with no contract. Prices exclude taxes and government fees. - 5 seats, then $5 a month per 5 more - 2 local numbers and 2 messaging channels - 500 credits a month - A low-volume texting campaign included ### 500 credits a month covers - 250 text messages - 250 fax pages - 100 picture messages Sent and received messages and fax pages use credits at the same rates, and the whole account shares them. If you run low, 2,500 credits for $25 are added automatically, and you can switch that off. ### Add as you need them - Extra local phone number: $5/mo - Extra messaging channel: $10/mo - Toll-free number: $5/mo - Standard 10DLC campaign: $15/mo ## Up and running 1. **Create your account.** Sign up in the PBXflex app. No phone system change and no hardware. 2. **Choose your numbers.** Pick new local numbers in the app, or move numbers to PBXflex. Porting is free. 3. **Register your texting campaign.** Carriers require business texts to run on a registered 10DLC campaign. A low-volume campaign is included. 4. **Invite your team.** Five seats are included. Invitations last seven days, so send them when people are ready. ## Want calls in the same app? Essentials and Business give every user an extension and a local number, with business texting and fax included on both. - [Compare the phone plans](https://www.pbxflex.com/pricing.md) - [Read the switching guide](https://www.pbxflex.com/switching.md) ## Questions about Text & Fax **Do we have to change our phone system to use Text & Fax?** No. Text & Fax is for teams that keep their current phone system. Your team texts and faxes in the PBXflex app, and your phones carry on as they are. **Can we text from the number our phones use today?** Text & Fax uses PBXflex numbers: two local numbers are included, and you can move numbers to PBXflex for free. Moving a number moves its calls too, so if your phones answer a number today, talk to us before you move it. **How many people can use Text & Fax?** Five seats are included. Add more in groups of five, for $5 a month per group. **Do we need to register before we can send business texts?** Yes. Carriers require business texts from a standard number to run on a registered 10DLC campaign. Every PBXflex plan includes a low-volume campaign, and guided setup registers it for you. **Do we still need a fax machine?** No. Fax is included on every plan as a shared electronic inbox. Incoming faxes arrive as documents, and every outbound fax gets a PDF delivery confirmation. **Do received calls, texts and faxes use credits?** Yes, at the same rates as sent ones. A call in the US or Canada uses 1 credit a minute in or out, and a text or a fax page uses 2, sent or received. **What happens when I run out of credits?** With auto-reload on, a pack of 2,500 credits is added for $25 when your balance runs low. If you switch auto-reload off in the app, you top up yourself before the balance runs out. Credits you buy never expire. **Can I cancel my plan at any time?** Yes. Every plan is month to month with no contract, so you can cancel at any time. ## Contact - Email: hello@pbxflex.com - Phone: (877) 575 - 9527 - Address: 1001 Wilshire Blvd, Los Angeles, CA 90017 - Sign up: https://pbxflex.app/auth/sign-up