Built for the morning rush
Patients wait in a call queue instead of hitting voicemail, or choose a callback and keep their place. After hours, a separate menu routes urgent calls to whoever is on call.
Simplify Your Business Communications in San Bernardino
Auto attendants, call queues, business texting and fax in one app, on desk phones, the web and mobile. No contract, and you can add or remove users any time.
Business phones, texting and fax in San Bernardino
Callers who hit a busy tone usually call somebody else.
PBXflex holds them in a call queue instead, with a greeting and hold music, and connects each caller to the next person who becomes free. A shared voicemail box catches the rest, where the whole team can hear it. For a practice or firm in San Bernardino, the Voicemail Access Center shows every box on the account in one place.
Every plan is month to month.
Built for tax season
Add preparers in January and remove them in May. A live board shows who is waiting and who is free, so deadline week never turns into a wall of voicemail.
Fax and texting built in
Referrals, records and IRS forms arrive and leave as documents, with no fax machine. Texts go out from your business number, in channels the whole team can see.
Features
User Phone Extension
A direct number and voicemail box for one person, reachable from a desk phone, the web app, or a mobile.Call Queue
Holds callers in line when everyone is busy and connects them to the next person who becomes free.IVR | Interactive Voice Response
The menu that answers a call and routes it — press 1 for sales, 2 for support — so callers reach the right person without a receptionist.Advanced Conference Extension
A dial-in conference room with its own extension, so recurring meetings always use the same number.Queue Access Center
A live view of queue activity — who is waiting, how long they have waited, and who is available to take the call.Intercom/Paging
Broadcast an announcement to handsets across the office, or speak directly to one extension without it ringing.Business SMS/MMS/RCS
Send and receive texts and pictures from your business number rather than a personal mobile. RCS is coming.Fax Extension
Send and receive faxes from a shared inbox. No machine, no dedicated line, no paper.Call RingGroup
Ring several people at once, or one after another, so a call gets answered rather than going to voicemail.Common Voicemail Box
A shared voicemail box a whole team can reach, so messages are not stranded on one person's extension.Voicemail Access Center
Review, search, and manage voicemail across the whole account from one place.Callback Extension
Lets a caller hang up without losing their place in the queue, and be called back when it is their turn.
Simple Pricing
One price per person
Calling, texting and fax in one monthly price per user. Credits are pooled across your team, and every rate is published.
Essentials
$30/user/mo
Calling, texting and fax for a small office with one main number.
- An extension and a local number for every user
- 500 credits a user, about 500 minutes, shared by the team
- Business texting and fax included
- One IVR, ring group or shared voicemail included
Business
Recommended$40/user/mo
Every call-flow feature included, for teams that handle a lot of calls.
- Everything in Essentials
- 1,000 credits a user, about 1,000 minutes, shared by the team
- Call queues, IVRs, ring groups and conference rooms included
- A toll-free number included
Enterprise
Custom
For 50 or more users, several sites, international numbers or custom terms.
- Everything in Business
- International numbers
- Custom usage and terms
Keeping your current phone system? Text & Fax is $45 a month.
Our process
Get started as easy as 1, 2, 3
Create your account
Sign up in the PBXflex app and choose a plan. There is no contract.
Bring your numbers
Port your current numbers for free, or add new local and toll-free numbers.
Add your team
Add users on desk phones, the web or mobile, and build your menus and queues. Or let us build them with guided setup.
Frequently Asked Questions
What are telecom credits?
Telecom credits are prepaid usage, and one credit is one cent. A call in the US or Canada uses 1 credit a minute, and a text uses 2. Essentials includes 500 credits per user each month and Business includes 1,000, pooled across your team.
Can I use credits for both calls and messages?
Yes. Credits are a single balance that calls, texts, and faxes all draw from, so you never have to decide in advance how to split your usage.
What happens when I run out of credits?
With auto-reload on, a pack of 2,500 credits is added for $25 when your balance runs low. If you switch auto-reload off in the app, you top up yourself before the balance runs out. Credits you buy never expire.
Are there any setup fees?
No, if you set up yourself in the app, and number porting is free. Guided setup, where we build your call flows and train your team, is $299 for up to 10 users. Desk phones, a VoIP-ready firewall and cabling are optional and priced on the pricing page.
Can I upgrade or downgrade my plan?
Absolutely! You can switch between plans or add/remove features at any time to match your business needs.
Are there any hidden fees?
No. You pay for your plan, the add-ons you choose and any credit packs you buy, plus taxes and government fees. PBXflex does not charge an administrative or "regulatory recovery" fee.
Is number porting free?
Yes. Moving your existing numbers to PBXflex is free on every plan. With guided setup, we handle the port for you.
Do we need to buy desk phones?
No. Every extension works in the web app and on mobile, so you can start without desk phones. If you want them, desk phones can be rented from $5 a month or bought from $89.
Do received calls, texts and faxes use credits?
Yes, at the same rates as sent ones. A call in the US or Canada uses 1 credit a minute in or out, and a text or a fax page uses 2, sent or received.
What does texting registration cost?
Every plan includes a low-volume 10DLC campaign, which carriers require for business texting. A standard campaign, for marketing and higher volumes, is $15 a month.
Should we cancel our old phone service before we switch?
No. Keep your current service until your numbers have moved to PBXflex, so callers can reach you the whole time. Porting is free on every plan.
Every call answered. Every message in one place.
Calling, texting and fax in one app your whole team can use. No contract, and you can cancel any time.
Rather talk it through first? Call (877) 575 - 9527