PBXflex vs Dialpad
A Dialpad alternative with fax and texting built in
Dialpad's pricing page lists internet fax as an add-on and says texts are charged per SMS. Every PBXflex plan includes fax and business texting, drawing on one pool of credits your whole team shares.
- Free number porting
- No contract
- No administrative fee
Why choose PBXflex over Dialpad
Fax included
Fax is included on Essentials and Business, in the same app as your calls and texts. Dialpad's pricing page lists internet fax as an add-on on Standard and Pro.
Texts from your included credits
Texts draw on the credits that come with your plan, at 2 credits an SMS. Dialpad's pricing page says texts are charged per SMS.
No administrative fee
PBXflex charges no administrative or regulatory recovery fee. Dialpad's pricing page says its prices exclude taxes, regulatory fees and surcharges, added at checkout.
Every call flow on Business
Business includes call queues, callback, IVRs, ring groups, conference rooms and intercom paging.
Plan by plan
PBXflex Essentials beside Dialpad's lowest-priced plan for a team, and Business beside the next one up. Dialpad's side uses the words on its own pricing page.
| PBXflex Essentials | Dialpad Standard | |
|---|---|---|
| Business texting | Included | SMS and MMS, US and Canada only, charged per SMS |
| Fax | Included | Internet fax is an add-on |
| Desk phones | Rent one from $5 a month, or buy one from $89 | Not stated on the pricing page |
| Auto attendant (IVR) | 1 included, then $5/mo each | Multi-level auto attendant |
| Call queues | $5/mo each | Not stated on the pricing page |
| Toll-free number | $5/mo each | Toll-free number support |
| Calling | 500 per user, pooledCredits a month, shared by your whole team. One credit is one minute of US and Canada calling. | Unlimited calling in the US and Canada |
| Price, month to month | $30 a user a month | $27 a user a month |
| Terms and fees |
|
|
| PBXflex Business | Dialpad Pro | |
|---|---|---|
| Business texting | Included | SMS and MMS, US and Canada only, charged per SMS |
| Fax | Included | Internet fax is an add-on |
| Desk phones | Rent one from $5 a month, or buy one from $89 | Not stated on the pricing page |
| Auto attendant (IVR) | Included | Multi-level auto attendant |
| Call queues | Included | Hold queues |
| Toll-free number | 1 included, then $5/mo | Toll-free number support |
| Calling | 1,000 per user, pooledCredits a month, shared by your whole team. One credit is one minute of US and Canada calling. | Unlimited calling in the US and Canada |
| Price, month to month | $40 a user a month | $35 a user a month |
| Terms and fees |
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Switching to PBXflex
Keep your numbers, and set up as much or as little yourself as you like.
Keep your numbers
Number porting is free on every plan, so your customers keep dialing the numbers they already have.
Set it up your way
Build your call flows in the app yourself, or choose guided setup. We build your IVR, queues and ring groups, port your numbers, register your texting campaign, and train your team for 30 minutes.
Answer anywhere
Every extension rings on a desk phone, the web app and a mobile phone. Desk phones can be rented by the month.
How we compared
- PBXflex Essentials is set beside Dialpad's lowest-priced plan for a team, and Business beside the next one up.
- Prices are month to month, because PBXflex has no annual contract. Where Dialpad charges less for an annual commitment, it is listed under terms and fees.
- Dialpad's details are copied from its own pricing page, not from review sites or other comparisons. We keep a dated screenshot of the page.
- A row marked not stated is one Dialpad's pricing page doesn't mention.
- Prices leave out promotions, hardware, taxes and fees on both sides.
Dialpad's prices and plan details are from its own pricing page, checked on October 7, 2026. Dialpad's pricing page
More comparisons
Switch to PBXflex and keep your numbers
Number porting is free on every plan. Create your account and set up your lines in the PBXflex app, or choose guided setup and we build it with you.
Or call us on (877) 575 - 9527