One monthly price per user covers an extension, a local number, business texting, fax and a shared allowance of calls. Plans, add-ons and usage rates are all on this page.
No contract, cancel any time
Free number porting
No "regulatory recovery" fee
Phone plans
Prices are per user per month. Credits are pooled across your team, so a quiet user covers a busy one.
Essentials
$30/user/mo
Calling, texting and fax for a small office with one main number.
An extension and a local number for every user
500 credits a user, about 500 minutes, shared by the team
Everything you can be charged for, and the charges you won't see.
On your bill
Your plan, per user
Add-ons you choose, like a toll-free number
Credit packs, only if your team runs low on credits
Guided setup or desk phones, only if you want them
Taxes and government fees
Not on your bill
A contract or a cancellation fee
A yearly commitment to get these prices
A fee to move your numbers
A setup fee, when you set up yourself
An administrative or "regulatory recovery" fee
What an office like yours pays
Two examples, before taxes and government fees.
Medical or dental office
Six people on Business
Patients wait in a front desk queue or ask for a callback. After hours, a separate menu answers. Referrals arrive by fax and reminders go out by text.
6 users × $40
$240
Call queue, callbacks, after-hours menu and shared voicemail
Included
A toll-free number
Included
Texting and fax
Included
Total
$240/mo
6,000 credits a month, about 6,000 minutes of calls, shared by the team
Accounting or tax firm
Ten people on Essentials, fifteen in tax season
A main menu routes clients, and a call queue with a live view of who is waiting gets the firm through deadline week. Five seasonal preparers join in January and are removed when the season ends.
10 users × $30
$300
One IVR for the main menu
Included
Texting and fax
Included
Call queue and Queue Access Center, 2 × $5
$10
Total
$310/mo
January to April, with 5 seasonal preparers
$460/mo
5,000 credits a month, about 5,000 minutes of calls, shared by the team
Essentials includes one IVR, ring group or shared voicemail. Business includes every call-flow feature.
One menu, ring group or shared voicemail covers how calls reach you
Two messaging channels are enough
Support during business hours suits you
Choose Business if
Callers wait in a queue, or you want callbacks, conference rooms or paging
You want a toll-free number or more than two messaging channels
You want priority support
Business costs $10 more per user a month. It adds 500 credits per user, every call-flow feature, a toll-free number, unlimited messaging channels and priority support.
Need more minutes but none of the features? Essentials with a credit pack can cost less than Business.
Compare every plan
Everything each phone plan includes, side by side.
Calls, texts and faxes draw from one balance of telecom credits, and one credit is one cent. Your plan's credits refill every month and are shared by the whole team. If you run low, a pack of 2,500 credits is added for $25, and you can switch that off. Credits you buy never expire.
What 1,000 credits covers
1,000minutes of US and Canada calls
or500texts
or500fax pages
Every usage rate
Every usage rate
US and Canada call, per minute, in or out
1 credit
Toll-free inbound call, per minute
3 credits
SMS segment, sent or received
2 credits
MMS, sent or received
5 credits
Fax page, sent or received
2 credits
International calls are rated per country, and the rate is shown in the app before you call.
Add-ons
Add these to your plan as you need them. Where an add-on applies to one plan only, it says so. Monthly add-ons can be removed at any time.
Extra local phone number$5/mo
Toll-free numberOne is included on Business$5/mo
Extra call-flow featureEssentials. Every call-flow feature is included on Business$5/mo
Shared-device lineA lobby phone, warehouse phone, paging speaker or fax machine$10/mo
Standard 10DLC campaignFor marketing and higher-volume texting$15/mo
Extra messaging channelEssentials and Text & Fax. Unlimited on Business$10/mo
Desk phone rental, standard$5/mo
Desk phone rental, executive or cordless$9/mo
Credit pack, 2,500 creditsPurchased credits never expire$25 one-time
Setup and installation
Set yourself up for free, or have us do it. Number porting is free either way.
Self setup
$0
Sign up and build your call flows in the app. Number porting is free.
Guided setup
$299
Up to 10 users, then $15 a user. We build your IVR, queues and ring groups, port your numbers, register your texting campaign, and train your team for 30 minutes.
On-site installation
Quoted
Guided setup, plus phones and network installed at your office. Quoted from the items below.
On-site items
Phone installed and provisioned$50
Standard desk phone$89
Executive desk phone$189
Cordless DECT phone$229
VoIP-ready firewall, configured$449, or $25/mo managed
Cat6 data drop, installed$225
Pricing questions
What are telecom credits?+
Telecom credits are prepaid usage, and one credit is one cent. A call in the US or Canada uses 1 credit a minute, and a text uses 2. Essentials includes 500 credits per user each month and Business includes 1,000, pooled across your team.
What happens when I run out of credits?+
With auto-reload on, a pack of 2,500 credits is added for $25 when your balance runs low. If you switch auto-reload off in the app, you top up yourself before the balance runs out. Credits you buy never expire.
Are there any hidden fees?+
No. You pay for your plan, the add-ons you choose and any credit packs you buy, plus taxes and government fees. PBXflex does not charge an administrative or "regulatory recovery" fee.
Do received calls, texts and faxes use credits?+
Yes, at the same rates as sent ones. A call in the US or Canada uses 1 credit a minute in or out, and a text or a fax page uses 2, sent or received.
What does texting registration cost?+
Every plan includes a low-volume 10DLC campaign, which carriers require for business texting. A standard campaign, for marketing and higher volumes, is $15 a month.
Are there any setup fees?+
No, if you set up yourself in the app, and number porting is free. Guided setup, where we build your call flows and train your team, is $299 for up to 10 users. Desk phones, a VoIP-ready firewall and cabling are optional and priced on the pricing page.
Is number porting free?+
Yes. Moving your existing numbers to PBXflex is free on every plan. With guided setup, we handle the port for you.
Should we cancel our old phone service before we switch?+
No. Keep your current service until your numbers have moved to PBXflex, so callers can reach you the whole time. Porting is free on every plan.
Do we need to buy desk phones?+
No. Every extension works in the web app and on mobile, so you can start without desk phones. If you want them, desk phones can be rented from $5 a month or bought from $89.
Can I cancel my plan at any time?+
Yes. Every plan is month to month with no contract, so you can cancel at any time.
