Keeping your current phone system?
Add business texting and fax. Keep the phones you have.
Text & Fax puts business texting and fax in the PBXflex app, with five seats to start. Your phones and your phone contract stay as they are.
- Keep your phone system
- No fax machine or fax line
- No contract
Who Text & Fax is for
Your phone contract has time to run
Add texting and fax now, without touching your phones. Move your phones later, if you want to, when the contract ends.
Clients would rather text than call
Reply from a business number in a shared inbox, not from someone's personal mobile. The conversation stays with the business.
Documents still arrive by fax
Faxes arrive as documents in the app. No machine, no toner and no dedicated line.
The numbers you text and fax from
Text & Fax includes two local numbers, and you can add more. Your team texts and faxes from these PBXflex numbers: new numbers you choose in the app, or numbers you move to PBXflex for free.
Moving a number to PBXflex moves its calls as well as its texts. If your phones answer a number today, talk to us before you move it.
Talk to salesWhat your team gets
Business texting
One inbox for your business numbers
The front desk and partners work the same patient and client threads, so a conversation survives time off, shift changes and busy season.
PDFs and photos in the thread
Send forms, estimates and engagement letters as PDFs. Drop in a photo of an insurance card or a receipt, and it is resized to fit, so fewer sends fail.
Scheduled messages
Schedule appointment reminders and document requests before Monday morning or a filing deadline, attachments included.
Saved replies the whole team shares
Keep the replies you send every day (directions, prep instructions, "documents received") in a searchable library, and insert one in a click.
Fax
Send and receive in the app
Faxes arrive as documents in a shared inbox next to your calls and texts. No machine, no dedicated line and no paper.
Inboxes and folders by workflow
Separate referrals, records requests and engagement letters, so the right person finds the right document. Each fax shows the sender's contact name, not just a number.
A confirmation for every fax you send
Each outbound fax produces a PDF delivery confirmation for the client file, and failed faxes retry automatically.
Cover pages and follow-ups
Set a default cover page or add one to a single send. Reminders about unanswered faxes respect your business hours.
What Text & Fax includes
One price for the account, billed monthly, with no contract. Prices exclude taxes and government fees.
Text & Fax
$45/mo
- 5 seats, then $5 a month per 5 more
- 2 local numbers and 2 messaging channels
- 500 credits a month
- A low-volume texting campaign included
500 credits a month covers
- 250 text messages
- or250 fax pages
- or100 picture messages
Add as you need them
- Extra local phone number$5/mo
- Extra messaging channel$10/mo
- Toll-free number$5/mo
- Standard 10DLC campaign$15/mo
Sent and received messages and fax pages use credits at the same rates, and the whole account shares them. If you run low, 2,500 credits for $25 are added automatically, and you can switch that off.
Up and running
Create your account
Sign up in the PBXflex app. No phone system change and no hardware.
Choose your numbers
Pick new local numbers in the app, or move numbers to PBXflex. Porting is free.
Register your texting campaign
Carriers require business texts to run on a registered 10DLC campaign. A low-volume campaign is included.
Invite your team
Five seats are included. Invitations last seven days, so send them when people are ready.
Want calls in the same app?
Essentials and Business give every user an extension and a local number, with business texting and fax included on both.
Questions about Text & Fax
Do we have to change our phone system to use Text & Fax?
No. Text & Fax is for teams that keep their current phone system. Your team texts and faxes in the PBXflex app, and your phones carry on as they are.
Can we text from the number our phones use today?
Text & Fax uses PBXflex numbers: two local numbers are included, and you can move numbers to PBXflex for free. Moving a number moves its calls too, so if your phones answer a number today, talk to us before you move it.
How many people can use Text & Fax?
Five seats are included. Add more in groups of five, for $5 a month per group.
Do we need to register before we can send business texts?
Yes. Carriers require business texts from a standard number to run on a registered 10DLC campaign. Every PBXflex plan includes a low-volume campaign, and guided setup registers it for you.
Do we still need a fax machine?
No. Fax is included on every plan as a shared electronic inbox. Incoming faxes arrive as documents, and every outbound fax gets a PDF delivery confirmation.
Do received calls, texts and faxes use credits?
Yes, at the same rates as sent ones. A call in the US or Canada uses 1 credit a minute in or out, and a text or a fax page uses 2, sent or received.
What happens when I run out of credits?
With auto-reload on, a pack of 2,500 credits is added for $25 when your balance runs low. If you switch auto-reload off in the app, you top up yourself before the balance runs out. Credits you buy never expire.
Can I cancel my plan at any time?
Yes. Every plan is month to month with no contract, so you can cancel at any time.
Text and fax from your business numbers
Create your account, choose your numbers and invite your team. Your phones stay as they are, and there is no contract.
Questions first? Call (877) 575 - 9527