See what is actually happening on your queues
A live view of queue activity — who is waiting, how long they have waited, and who is available to take the call.
The problem
Without a live view, nobody knows a queue is backing up until customers start complaining about it.
How Queue Access Center works
The Queue Access Center is the live picture of your call queues: who is waiting, how long they have been waiting, and who is available to take the next call. It turns queue management from guesswork into something you can act on while the calls are still in progress.
It is most useful for the small decisions. Pulling someone off other work for twenty minutes because the queue is four deep, and — just as important — knowing when it is safe to stop.
The Queue Access Center is included on Business, and available as an add-on on Essentials.
At a glance
- Live view of callers waiting and how long they have waited
- Who is available, busy, or unavailable right now
- Spot a backlog while you can still do something about it
Who it is for
Anyone responsible for a support or sales line who needs to staff it based on what is happening now rather than what happened last month.
Related features
Add Queue Access Center to your plan
Business includes every call-flow feature. Create your account, add the features you need, and change them whenever you like.
Or call us on (877) 575 - 9527