Answer the call from the job site, not the truck
The phone rings while the person who could answer it is up a ladder or under a sink. The job is getting the call to whoever is free, and getting photos of the problem before anyone drives out.
What gets in the way, and what fixes it
Nobody is at a desk to answer
An extension rings a desk phone, the web app and a mobile at the same time. A ring group rings the whole crew, and whoever is free takes the call.
You need to see the problem first
Business texting sends and receives pictures from your business number. A customer texts a photo of the leak, and anyone in the office can see it.
Emergencies happen at night
An IVR plays a different greeting after hours. Emergencies route to an on-call mobile, and everything else goes to voicemail for the morning.
A typical starting setup
- IVR | Interactive Voice Response
After-hours menu that sends emergencies to whoever is on call
- Call RingGroup
Rings the office and the crew together
- User Phone Extension
One per person who takes calls, ringing their mobile too
- Common Voicemail Box
Non-urgent messages left overnight
Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons.
On Business, a team of 5 pays $200 a month, before taxes and government fees.
Start with the lines you need today
Create your account and add users as you grow. Remove them when you don't need them.
Or call us on (877) 575 - 9527