A front desk that keeps up with the morning rush
Calls bunch up when the doors open. Patients ring about appointments, pharmacies ring about prescriptions, and referrals still arrive by fax. Here is how practices set PBXflex up to handle all three.
What gets in the way, and what fixes it
The phones all ring at 8am
A call queue holds callers in order and connects each one to the next free person. Callers who would rather not wait can hang up and be called back without losing their place.
Referrals and records still arrive by fax
A fax extension receives faxes as documents in a shared inbox. There is no machine, no dedicated line and no paper unless you print it.
Messages left over lunch go unheard
A common voicemail box belongs to the front desk, not one person. Anyone on the team can listen to a message and mark it handled.
Callers need different people
An IVR answers on the first ring and sends appointments, billing and pharmacy calls to the right place. After hours it plays a different greeting and routes to voicemail or an on-call mobile.
A typical starting setup
- IVR | Interactive Voice Response
Main number menu, with a separate after-hours greeting
- Call Queue
Front desk line for appointments
- Callback Extension
Lets patients hang up and keep their place during the rush
- Fax Extension
Referrals, records and pharmacy faxes
- Common Voicemail Box
Front desk messages the whole team can see
- User Phone Extension
One for each provider and staff member who takes calls
Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons.
On Business, a team of 5 pays $200 a month, before taxes and government fees.
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