Shared voicemail nobody has to chase
A shared voicemail box a whole team can reach, so messages are not stranded on one person's extension.
The problem
Messages left on one person's extension are invisible to everyone else, and unreachable while that person is away.
How Common Voicemail Box works
A common voicemail box belongs to a team rather than a person. Anyone with access can listen, act, and mark a message handled, so a message left on Friday afternoon is not still sitting unheard on Monday because one person happens to be off.
It pairs naturally with ring groups and queues: when nobody is free, the caller leaves a message somewhere the whole team can see it, rather than in an inbox only one person opens.
Common voicemail boxes are included on Business. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons.
At a glance
- One box the whole team can reach
- Messages are not stranded on one extension
- A natural fallback for ring groups and queues
Who it is for
Any shared line — general inquiries, dispatch, accounts — where the person who calls back need not be the person who was rung.
Related features
Add Common Voicemail Box to your plan
Business includes every call-flow feature. Create your account, add the features you need, and change them whenever you like.
Or call us on (877) 575 - 9527