Every attorney reachable, every new inquiry routed
A firm's phone has two jobs. Existing clients need to reach their attorney. New inquiries need to reach intake before they call the next firm on the list. Courts and opposing counsel still send faxes.
What gets in the way, and what fixes it
New inquiries reach the wrong person
An IVR separates new inquiries from existing clients on the first ring. New callers go to intake, existing clients go to their attorney or assistant.
Clients want their attorney, not the switchboard
Each attorney gets an extension with a direct-dial number and a voicemail box. It rings their desk phone, the web app and their mobile at once.
Courts and counsel still fax
A fax extension sends and receives from a shared inbox. Incoming faxes arrive as documents you can forward and file.
Client calls need a standing dial-in
A conference extension is a permanent room with a number that never changes. Clients join from any phone, with no app and no account.
A typical starting setup
- IVR | Interactive Voice Response
Separates new inquiries from existing clients
- Call RingGroup
Intake team, ringing together so the first free person answers
- User Phone Extension
One for each attorney and assistant, with a direct-dial number
- Fax Extension
Court filings, records and counsel correspondence
- Advanced Conference Extension
Standing dial-in for client and counsel calls
Every setup here fits the Business plan, which includes every call-flow feature, texting and fax. Essentials includes one IVR, ring group or shared voicemail, and more are available as add-ons.
On Business, a team of 5 pays $200 a month, before taxes and government fees.
Start with the lines you need today
Create your account and add users as you grow. Remove them when you don't need them.
Or call us on (877) 575 - 9527